FAQ

Yes, we ship all over the world. Shipping costs apply and will be added at checkout. We run discounts and promotions throughout the year, so keep up to date with exclusive offers.

Shipping costs

The prices include the statutory value added tax in the respective country of delivery. Please note: In the case of cross-border delivery, additional taxes (e.g. in the case of an intra-Community purchase) and/or duties (e.g. customs duties) may be incurred in individual cases and must be borne by the customer.

Germany

DHL Standard (2-3 working days) 7,99€
DHL Express (next day delivery (Monday-Friday))
0kg-0.999kg 15,50€
1kg-4.999kg 17,50€
5kg-9,999kg 29,50€
10kg-31.5kg 51,50€

DHL large letter (0-0,15kg) 1,60€

United Kingdom

DHL Premium (2-3 working days) 19,99€

Switzerland, Liechtenstein

DHL Standard (4-7 working days) 22,99€
DHL Premium (2 working days) 28,99€

Austria, Belgium, Czech Republic, Denmark, France, Luxembourg, Netherlands, Poland

DHL Premium (4-7 working days) 17,99€

Hungary, Italy, Slovakia, Slovenia, Spain, Sweden, Andorra, San Marino, Vatican City

DHL Premium (3-4 working days) 18,99€

Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania

DHL Premium (3-5 working days) 18,99€

Norway, Albania, Bosnia and Herzegovina, Faroe Islands, Greenland, Iceland, Montenegro, North Macedonia, Republic of Moldova, Serbia

DHL Standard (5-12 working days) 24,99€
DHL Premium (5-8 working days) 29,99€

Algeria, Egypt, Israel, Lebanon, Libya, Morocco, Tunisia, Georgia, Turkey

DHL Standard (10-14 working days) 32,50€
DHL Premium (8-10 working days) 35,99€

United States, Singapore, Afghanistan, Ascension, Azerbaijan, Bahrain, Bangladesh, Bhutan, Botswana, Brunei Darussalam, Cambodia, Canada, Cabo Verde, China, Cocos Islands, Congo-Brazzaville, Congo-Kinshasa, Côte d'Ivoire, Equatorial Guinea, Eswatini, Ethiopia, Hong Kong Special Administrative Region, India, Indonesia, Iraq, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Malaysia, Maldives, Mexico, Mongolia, Myanmar, Nepal, Oman, Pakistan, Palestinian Territories, Philippines, Qatar, Rwanda, St. Barthélemy, St. Kitts and Nevis, St. Lucia, St. Pierre and Miquelon, Saudi Arabia, Sint Maarten, South Korea, Taiwan, Tajikistan, United Arab Emirates, American Overseas Islands, Uzbekistan, Vietnam, Yemen

DHL Standard (10-12 working days) 32,50€
DHL Premium (6-8 working days) 63,99€

Rest of the world
Angola, Anguilla, Antigua and Barbuda, Australia, Bahamas, Barbados, Belize, Benin, Bermuda, Brazil, British Indian Ocean Territory, Burkina Faso, Burundi, Cayman Islands, Comoros, Costa Rica, Curaçao, Djibouti, Dominica, Dominican Republic, El Salvador, Eritrea, French Southern Territories, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Haiti, Honduras, Jamaica, Kenya, Lesotho, Liberia, Madagascar, Malawi, Mali, Martinique, Mauritania, Mauritius, Montserrat, Mozambique, Namibia, New Zealand, Nicaragua, Niger, Nigeria, Panama, Peru, Cameroon, St. Martin, São Tomé and Príncipe, St. Vincent and the Grenadines, Trinidad and Tobago, Turks and Caicos Islands, British Virgin Islands, Senegal, Seychelles, Sierra Leone, Somalia, Macau Special Administrative Region, Sri Lanka, St. Helena, Sudan, South Africa, Zambia, Zimbabwe and Zimbabwe. Helena, Sudan, South Africa, South Sudan, Tanzania, Togo, Tristan da Cunha, Chad, Turkmenistan, Uganda, Christmas Island, Western Sahara, Central African Republic, Aruba, Thailand, Åland Islands, Armenia, Bolivia, Cook Islands, Ecuador, Falkland Islands, Fiji, French Guiana, French Polynesia, Gibraltar, Guadeloupe, Guernsey, Guyana, Isle of Man, Jersey, Caribbean Netherlands, Kiribati, Colombia, Kosovo, Mayotte, Monaco, Nauru, Niue, Norfolk Island, Paraguay, Pitcairn Islands, Réunion, Solomon Islands, Samoa, Svalbard and Jan Mayen, Suriname, Timor-Leste, Tokelau, Tonga, Uruguay, Vanuatu, Venezuela, Wallis and Futuna, Argentina, Chile, New Caledonia, Papua New Guinea, South Georgia and the South Sandwich Islands, Tuvalu

DHL Standard (10-17 working days) 32,50€
DHL Premium (8-14 working days) 63,99€

Orders will be released for dispatch after confirmation of the payment method or registration of receipt of payment.

released for dispatch. The stated delivery times apply from the day following the payment instruction. On Sundays & public holidays

no delivery.

Germany

DHL Standard (2-3 working days)
DHL Express (next day delivery (Monday-Friday))

DHL Großbrief 0-0,15kg (2-3 working days))

United Kingdom

DHL Premium (2-3 working days)

Switzerland, Liechtenstein

DHL Standard (4-7 working days)
DHL Premium (2 working days)

Austria, Belgium, Czech Republic, Denmark, France, Luxembourg, Netherlands, Poland

DHL Premium (4-7 working days)

Hungary, Italy, Slovakia, Slovenia, Spain, Sweden, Andorra, San Marino, Vatican City

DHL Premium (3-4 working days)

Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania

DHL Premium (3-5 working days)

Norway, Albania, Bosnia and Herzegovina, Faroe Islands, Greenland, Iceland, Montenegro, North Macedonia, Republic of Moldova, Serbia

DHL Standard (5-12 working days)
DHL Premium (5-8 working days)

Algeria, Egypt, Israel, Lebanon, Libya, Morocco, Tunisia, Georgia, Turkey

DHL Standard (10-14 working days)
DHL Premium (8-10 working days)

United States, Singapore, Afghanistan, Ascension, Azerbaijan, Bahrain, Bangladesh, Bhutan, Botswana, Brunei Darussalam, Cambodia, Canada, Cabo Verde, China, Cocos Islands, Congo-Brazzaville, Congo-Kinshasa, Côte d'Ivoire, Equatorial Guinea, Eswatini, Ethiopia, Hong Kong Special Administrative Region, India, Indonesia, Iraq, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Malaysia, Maldives, Mexico, Mongolia, Myanmar, Nepal, Oman, Pakistan, Palestinian Territories, Philippines, Qatar, Rwanda, St. Barthélemy, St. Kitts and Nevis, St. Lucia, St. Pierre and Miquelon, Saudi Arabia, Sint Maarten, South Korea, Taiwan, Tajikistan, United Arab Emirates, American Overseas Islands, Uzbekistan, Vietnam, Yemen

DHL Standard (10-12 working days)
DHL Premium (6-8 working days)

Rest der Welt

Angola, Anguilla, Antigua und Barbuda, Australien, Bahamas, Barbados, Belize, Benin, Bermuda, Brasilien, Britisches Territorium im Indischen Ozean, Burkina Faso, Burundi, Kaimaninseln, Komoren, Costa Rica, Curaçao, Dschibuti, Dominica, Dominikanische Republik, El Salvador, Eritrea, Französische Südgebiete, Gabun, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Haiti, Honduras, Jamaika, Kenia, Lesotho, Liberia, Madagaskar, Malawi, Mali, Martinique, Mauretanien, Mauritius, Montserrat, Mosambik, Namibia, Neuseeland, Nicaragua, Niger, Nigeria, Panama, Peru, Kamerun, St. Martin, São Tomé und Príncipe, St. Vincent und die Grenadinen, Trinidad und Tobago, Turks- und Caicosinseln, Britische Jungferninseln, Sambia, Senegal, Seychellen, Sierra Leone, Simbabwe, Somalia, Sonderverwaltungsregion Macau, Sri Lanka, St. Helena, Sudan, Südafrika, Südsudan, Tansania, Togo, Tristan da Cunha, Tschad, Turkmenistan, Uganda, Weihnachtsinsel, Westsahara, Zentralafrikanische Republik, Aruba, Thailand, Ålandinseln, Armenien, Bolivien, Cookinseln, Ecuador, Falklandinseln, Fidschi, Französisch-Guayana, Französisch-Polynesien, Gibraltar, Guadeloupe, Guernsey, Guyana, Isle of Man, Jersey, Karibische Niederlande, Kiribati, Kolumbien, Kosovo, Mayotte, Monaco, Nauru, Niue, Norfolkinsel, Paraguay, Pitcairninseln, Réunion, Salomonen, Samoa, Spitzbergen und Jan Mayen, Suriname, Timor-Leste, Tokelau, Tonga, Uruguay, Vanuatu, Venezuela, Wallis und Futuna, Argentinien, Chile, Neukaledonien, Papua-Neuguinea, Südgeorgien und die Südlichen Sandwichinseln, Tuvalu

DHL Standard (10-17 Werktage)
DHL Premium (8-14 Werktage)

We ship from Germany, which means that all countries within the EU do not have to pay any customs duties. Customers outside the EU have to pay customs duties according to their country regulations. Unfortunately we cannot accept these.

If you are having problems with your product and you were logged in when you placed the order, follow these steps:

• Sign in to My Account .
• Go to "My Returns" and select "Open RMA" on the right.
• On the next page, select the order you want to request a return for, then click Next.
• Select which items you would like to return. Please include the invoice with your order and a brief description of the problem/enquiry.
• If you have images or videos to support your claim, please upload them to speed up the process
• Confirm your request by clicking on "Send request".

Our RMA department will contact you within 3 business days. You communicate with them through our RMA system. They will also guide you through the process and answer all your questions.

Yes. Any item can be returned to us within 14 days of receipt.
Please use our return portal for this.

You can have your order exchanged within 14 calendar days of receipt. To do this, please go to our returns portal.

Please ensure that you comply with the return and exchange conditions.

We will exchange your order as long as the product is unused and in its original packaging with all accessories included.

The exchange is free for orders that are shipped within Germany. For orders shipped to other countries, you must bear the cost of returning the goods.

You can cancel your order at short notice before it has been shipped. Please send us an email to: support@stealkeycustoms.de

Water cooling provides improved cooling performance for computer components, especially high-performance CPUs and GPUs. By using water as the cooling medium instead of air, lower temperatures can be achieved and a more stable operating environment can be ensured. This can result in longer component life, lower noise, and higher performance.

Water cooling usually offers more efficient cooling performance than fan cooling. It can reach lower temperatures and thus provide better cooling for high-performance components. In addition, water cooling often works more quietly than fan cooling. However, water cooling is usually more expensive and more complex to install and maintain than fan cooling. The choice between the two depends on the individual needs and preferences of the user.

CPU stands for "Central Processing Unit" and is the main processing unit of a computer. It is responsible for executing commands and processing data. The CPU is the "brain" of the computer and performs all the basic calculations and tasks.

GPU stands for "Graphics Processing Unit" and is a specialized processor unit that specializes in processing graphics and image information. It is mainly used for rendering 3D graphics, video playback and other computationally intensive graphics applications. The GPU is especially important for gaming computers and other tasks that require high graphical performance.

A distroplate is a specialized component in a custom computer water-cooling system. It serves to organize the water cooling circuit and distribute the water evenly to various components such as the CPU, GPU and radiators. The Distroplate acts as a central manifold, allowing for an efficient and aesthetically pleasing connection between the water blocks and other elements of the cooling circuit. It may contain various fittings and ports to ensure the smooth flow of the cooling water.

A reservoir and a distroplate are both components used in custom computer water cooling systems, but they have different functions.

A reservoir serves primarily as a storage and venting container for the cooling water. It can come in different shapes and sizes and is often used in combination with a pump. The reservoir allows the system to be filled and bled and serves as an additional volume for the cooling water.

A distroplate, on the other hand, has a distribution function. It is a special component designed to efficiently distribute cooling water to various components such as CPU, GPU and radiators. The Distroplate acts as a central connection unit and can contain various fittings and ports to ensure the smooth flow of cooling water and create an aesthetically pleasing connection.

Overall, the reservoir serves to store and vent the cooling water, while the distroplate serves as a distributor to evenly distribute the cooling water to various components.

Yes, we provide assembly instructions for select products. Please visit our website and look for the specific product page. There you will usually find detailed assembly instructions to download or view. If you have any further questions or are unclear, you can also contact our customer support: support@stealkeycustoms.de

We accept payments through a variety of methods including:

• PayPal
• Amazon Pay
• Apple Pay
• Credit card (Visa, MasterCard, American Express)
• Sofortüberweisung (Klarna)
• Giropay
• Klarna installment purchase
• Klarna invoice

You can select your preferred payment method during the ordering process.

New customer accounts can sign up with a one-time six-digit confirmation code sent via email. No password is required to log in. Request code: click here

We sincerely apologize for the lack of an answer to your question. Please contact our customer support so that we can help you personally. We strive to provide you with the best possible service and are at your disposal: support@stealkeycustoms.de